Good Tape is an advanced and powerful transcription tool that uses AI to instantly convert audio and video files into accurately transcribed text. Our tool is user-friendly, secure, and efficient, making transcription easy and accessible for everyone. Never waste time with transcription again.

Get to know more about us here.

Good Tape was designed by journalists and made for everyone. It’s perfect for professionals across various industries including journalism, marketing, business, legal, medical, consultancy, research, academia, production, and more. It caters to the needs of anyone requiring a reliable transcription tool.

Our mission is to eliminate manual transcription. We handle the hard work so you can focus on what matters. Our tool can save you and your team hundreds of hours of tedious work, allowing you to use that time to, hopefully, make the world a better place 😊

Yes. Good Tape offers a free tier that allows you to try our tool before committing to a subscription. This way, you can experience the quality and ease of use firsthand. It’s perfect for casual use if you only need to transcribe once in a while.

Sign up for free here.

Behind all of the AI, we’re real people: Lasse, Tav, and Steinn are our founders. Fabrizio does business development and enterprise clients. Storm manages customer service. Alex and Silja take care of our marketing and branding. Carolina does software development and Ýmir is our machine learning lead.

If you’re part of a larger organization and intend on signing up more than 10 users please contact Fab at fabrizio@goodtape.io and we may be able to set you up with a team trial and offer discounts✌️ You can also get more info our teams page

Good Tape supports most, if not all, standard audio and video file formats, including MP3, M4A, MP4, MOV, AAC, WAV, OGG, OPUS, MPEG, WMA, WMV, AVI, FLAC, AIFF, ALAC, 3GP, MKV, WEBM, VOB, RMVB, MTS, TS, QuickTime, and DivX. We also support but if in doubt – convert your file to a .mp3. We’d honestly be surprised if you found a file format we didn’t support.

You can upload files up to 2GB each. We have not yet heard about a need to upload larger files than this. If you have larger files than this, we recommend cutting it into two. If you encounter any problems with this, feel free to send us an email at yourfriends@goodtape.io.

Using speaker labels is easy.

Once upgraded to Professional, you’ll find the option to enable our speaker labels via clicking on the three dots in the top right corner when viewing a transcript, then click on the switch next to ‘Show speakers’

After enabling this feature, Good Tape will automatically split up and distinguish between any and all speakers within your tape.

Transcripts made before upgrading will not have the speaker labelling process enabled, so be sure to re-upload any recordings you’d like with speaker labels after upgrading.

Further, if need be, you can edit the names of the speakers by clicking directly on the labels themselves.

At times, our automatic language detection can find itself translating or mis-transcribing your tape in a different language to what is expected. If you find yourself in this position, be sure to select the correct language from the language drop down list prior to transcription. This way you can ensure our AI transcribes in that given language.

With Good Tape, we have different download options available:

• Text with timestamps
• Text without timestamps
• Subtitles (.srt)
• Word doc (.Docx)

To download, the process is very simple. Just click on the three dots in the right corner of your transcript here and you’ll find the download button.

You can also perform custom exports.

Custom exports will allow you to preview the contents before downloading, and for subtitling, will allow you to change and see the character lengths per line. You’ll also see the option for custom exports via clicking on the three dots in the top right corner.

To start editing one of your transcripts, simply double click on the text you want to edit. You’ll also get prompted with a purple action bar which’ll allow you to play corresponding audio for the highlighted text.

In order to change the line/sentence length, navigate over to one of your transcripts, click on the three dots in the top right corner, and you’ll see a slider. Adjusting the slider will change the line length in your transcript. These changes will also be reflected in the downloads.

To use our in-built audio player, be sure to select ‘Keep audio available for playback’ after uploading your transcript, but before hitting ‘Transcribe’.

Once the transcription is completed, you’ll see the play button at the bottom of the page. Clicking on the play button will then play the original audio file, highlighting the corresponding section of the transcript that’s being played.

To improve transcription accuracy, ensure your audio or video files are of high quality with minimal background noise. Clear and well-articulated speech also enhances accuracy.

While clear audio produces the best results, Good Tape generally performs well with accents, background noise, and lower audio quality. We do recommend always manually checking the transcripts for accuracy.

Check out our resources here to learn more.

If any problems occur during the upload process or during transcription, here are some simple steps you can take that fix such issues in 99% of cases.

First, try resetting your cookies, you can do so via this link here.

Another fix would be to log out of Good Tape, restart your device, log in again and re-upload your tape (the good old classic “turn it off and then on again”).

If no solutions work then please reach out to yourfriends@goodtape.io with a screenshot of any and all error messages, a brief description of what had led up to the error, and your login email.

AI hallucinations are for the most part rare anomalies seen in transcription systems.

Our AI can sometimes misinterpret silent sections or sections of poor audio quality  in a recording due to added text in the original training data, like website names and other random bits of text.

On extremely rare occasions, our AI can add random text that’ll appear correct, but is actually not present in the original recording. This is due to our AI mishandling context within a given recording as it battles with silent/ambient sections within it.

If such inaccuracies occur, Try trimming out prolonged silent intervals or sections with ambient noise from your audio before uploading. If such issues persist, please reach out to yourfriends@goodtape.io with the name of the transcript.

This can happen from time to time, but usually just refreshing the page will immediately solve the problem.

If refreshing the page does not work, then it is most likely an issue with the length of the uploaded recording.

What happens is that our AI gets ‘overwhelmed’ by the sheer amount of context that it takes in when transcribing a longer recording, leading to some issues which for the most part manifest in the form of gaps and/or transcripts cutting off early

As far as we’re concerned, it’s a pretty rare error, but as AI can do weird things, these issues can also be helped by certain details within your recordings such as extended lengths of silence/ambience, which all culminate with the added context of longer recordings, therefore resulting in such issues.

We’ve implemented several updates designed to address this issue, but we’re still working on a full permanent fix. For the time being, if you encounter this issue, the stop-gap solution would be to split your recordings up into 45 min – 1 hour chunks and re-upload them. Doing this should resolve any such issues.

Further, we can delete any of the transcripts you have that have suffered this issue, which’ll return the transcription time used on them – just send the transcript links over to us through yourfriends@goodtape.io.

Try refreshing the page, in most cases the entire transcript will load.

If after refreshing the page, and the transcript/page remains blank, then it would indicate a failed transcript where an issue had occurred during the upload process. If this occurs, no transcription time will be deducted from your monthly transcription allowance, and the failed transcript will be automatically deleted within a week.

Re-uploading the recording again should successfully create a working transcript, but if the re-uploaded transcript also remains blank, then contact us as yourfriends@goodtape.io.

There are currently some issues with our audio player for a few of our users. It stems from the browser types, with issues mostly appearing when using Safari.

We are working on a solution for this, but as a stop-gap solution try using a different browser, preferably Chrome, and it should work perfectly.

We are currently aware of some issues regarding lag and slow performance issues with certain versions of Safari – if you are experiencing any of this, we’d recommend switching to Chrome or Firefox, doing so will immediately solve all such problems.

You can contact us at yourfriends@goodtape.io for any support or inquiries. We are always here to help you get the most out of Good Tape.

Currently, our customer support is primarily available in English. However, we strive to assist users in other languages whenever possible. Contact us at yourfriends@goodtape.io for support.

We value your feedback and suggestions. Please contact us at yourfriends@goodtape.io to share your thoughts. We also value reviews on Google and Trustpilot so if you like Good Tape, it would mean the world to us if you could take a moment and share your experiences. 

Thankfully we have never experienced disputes arising out of or related to Good Tape. We have the best in class customer service and we’re dedicated to our customers. With that said, if a dispute were to arise we would try to solve the matter.